Orders
Has my order shipped?
Click the "My Account / Orders" link at the top right hand side of our site to check your orders status.
How do I track my order?
Click the "My Account / Orders" link at the top right hand side of our site to check your order.
My order never arrived.
Click the "My Account / Orders" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at +1 (800) 859-6265 (toll free in US/Canada), or +1 586 731-7950 or email us for assistance.
An item is missing from my shipment.
Click the "My Account / Orders" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at +1 (800) 859-6265 (toll free in US/Canada), or +1 586 731-7950 or email us for assistance.
My product is missing parts.
Click the "My Account / Orders" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at +1 (800) 859-6265 (toll free in US/Canada), or +1 586 731-7950 or email us for assistance.
When will my backorder arrive?
Backordered items are uncommon, but do happen on occasion or for new products. Please contact customer service at +1 (800) 859-6265 (toll free in US/Canada), or +1 586 731-7950 or email us for assistance.
